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by Mack Collier

As more companies and businesses enter the blogging waters, it’s
becoming easier to identify the characteristics of an outstanding
company blog.  Next week at the Small Business Marketing Unleashed
conference in Houston, I’ll be presenting on the topic of Blogging for
Business
.  Part of my presentation will cover the elements of a great
company blog, and I thought it would be a good idea to cover those
areas here as well.

So today will be the first of a five-part series this week examining the elements of a successful company blog.  Let’s first look at the content.

When a business starts blogging, many aren’t sure what they should be blogging about.  So they begin writing about what they know best, themselves.  Unfortunately, the last thing a business blog should be, is a tool to promote that business.

Instead, companies should use their blog to provide value for their readers, and to give them information that they can find use in.  Note what Patagonia states is the purpose of its blog, The Cleanest Line:

“The goal of The Cleanest Line is to further Patagonia’s mission by
encouraging dialogue about the products we build, the sports we love
and the environmental issues we’re concerned about. By talking openly
about the products we build, Patagonia users can help us achieve ever
greater standards of quality and functionality. By spreading the word
about specific environmental issues, we can increase awareness and take
action as quickly as possible. By sharing field reports, we can inspire
one another to keep experiencing the natural wonders of our precious
planet. And like any good conversation, there’s always the possibility
for pranksters and poets to direct the conversation towards territories
lacking any seriousness whatsoever.”

Patagonia understands how to position its blog as a place to discuss topics that are of interest to their current and potential customers.  Instead of going overboard with self-promotion, they instead promote the values and ideals that are at the heart of their brand.  Which is what their customers relate to.

Before you begin creating content for your blog, put yourself in the shoes of your reader.  Why would a person want to come to your blog?  What would they be looking for?  If someone arrived at your blog via a Google search, what would they be searching for?

While some promotion on your blog is fine, don’t go overboard.  Visitors to your blog will become readers only if you give them content that they find value in. 

Tomorrow I’ll look at how a great company blog sets its posting schedule.

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by Jennifer Laycock

I (along with the rest of the marketing world) have been writing more and more about Twitter in the last few months. How to use it, how to leverage it, and why you need to be part of the conversation. While there are now plenty of examples of why Twitter is valuable in terms of networking and driving traffic, David Armano has a great post this week exploring how two companies are using Twitter to interact with customers and to build their brand.

David takes a look at how both Southwest and Zappos (two companies known for their impressive customer service and creative use of social media) are now leveraging Twitter.

To illustrate my point, I recalled a recent interaction I had with Southwest airlines on Twitter. They had found a comment I made about how much I enjoyed using one of their kiosks and responded to it. The last time I flew Southwest, I shot out a “tweet” right before takeoff saying “thanks for being on time”. Of course, by the time I landed, they had responded.

Now along comes Zappos. Specifically their CEO. A couple of weeks ago I am notified that Zappos is following me on Twitter. I watch the brand in their new environment. Observe how they behave. Notice that they begin conversations with other people on Twitter and yesterday it all came together as Zappos spontaneously gave away 10 pairs of shoes randomly to Twitter followers. (Above is a direct message from the CEO explaining to me how he got the idea to do the give-away.)

I honestly can’t say I’m surprised about either of these companies leveraging Twitter this way. Zappos is well known for their amazing customer service. Southwest is well known for having one of the most engaging blogs in corporate America. In fact, Southwest is so dedicating to using their blog to have conversations with their customers, that they often take business ideas to their core customers before putting them in place at the company.

Thus, it should come as no surprise that these companies are exploring other ways of talking to their customers. In fact, there’s something to be learned from following companies like Zappos and Southwest on Twitter.

The Zappos team has done a great job of building up followers. Yesterday they gave away ten pairs of shoes to random followers. Today, they are giving away a trip to Vegas and lunch with Zappos CEO Tony Hsieh. As of the writing of this post, Zappos had more than 1300 followers. While those numbers aren’t staggering, they are impressive for a company. Tony uses the Zappos Twitter account to share details of his day, to gather feedback on company projects and even to invite Vegas area Twitter users to a company picnic.

Southwest tends to use their account more for scanning conversation from Twitter users who are flying Southwest and for responding directly to comments about the airline. If you scan their list of recent posts, you’ll see it’s absolutely filled with messages to Southwest customers.

The trick here is to remember to find balance. Tony Hsieh explains he often relies on direct messaging to respond to customer comments. It’s important to respond to tweets, but it obviously wouldn’t take long for folks to start unfollowing Zappos because of all the responses. I’d expect we might see Southwest follow suit with this method of customer response as their network grows as well.

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Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web.

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Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web.

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by Jennifer Laycock

If so, Adam Audette has you covered. He has put together an exceptional (and incredibly comprehensive) post called “The Fundamentals of Link Building” over at his blog. The post is about a month old, but if you haven’t already spotted it, it’s well worth a read. Adam breaks link building down by topic and includes dozens of links to tools and resources aimed at helping you through the process.

Adam offers up a good reminder on why links are so important.

Links are now a major commodity. It wasn’t always this way. In the pre-Google era, links were about sharing resources and getting traffic.

Today, links are about traffic, sure, and they’re about sharing - but they’re also about search engines (especially Google).

Links have two primary audiences: visitors and search engines. You want the traffic and credibility association good links can provide for your visitors, and you want the rankings boost good links can provide for the search engines. Learn to distinguish between these seemingly disparate audiences, but don’t forget this guideline: develop your linking (and marketing) strategy with people in mind, not search engines. Just don’t be blind to the search optimization factors involved.

While the article is fairly lengthy, it’s packed with information. You’ll find Adam’s fundamentals of link building, a breakdown of the components of a quality link, insight into the importance of link neighborhoods, advice on building links strategically and tips and tools to help you put it all together and get started.

If you’re just starting to dive into the world of link building, this is a great primer. If you’ve been link building for a while and are looking to take your efforts to the next level, this article should inspire you to try out some new techniques.

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Below is what happened in search today, as reported on
Search Engine Land and from other
places across the web.

From Search Engine Land:


  • Yahoo Updates Crawler: Introduces Yahoo Slurp 3.0

    Yahoo has announced the launch of their new crawler, Yahoo! Slurp 3.0. 3.0 is slowly being pushed out over the course of the “next several weeks,” including “some infrastructure updates,” Yahoo said. I suspect the recent changes we reported with the Yahoo Search Tax Day update is related to the…

  • Hitwise: Google Hits New High; Microsoft & Yahoo New Lows

    Last week, Hitwise released the latest statistics for search engine share in the United States for March 2008, showing Google at an all-time high while Microsoft and Yahoo hit all-time lows….

  • Multiplatform Yellow Pages Usage On the Rise

    Having just wrapped up one of our most successful Yellow Pages Association annual conferences, one thing is clear: Our industry has been able to navigate all types of business climates and has evolved to meet current and future market needs. Recent data from the 2008 Yellow Pages Association Industry…

  • Google And Salesforce.com Integrate Apps To Penetrate Enterprise, Duel Microsoft

    The final quote in Miguel Helft’s NY Times article on the deepening alliance between Google and CRM software provider Salesforce.com says it all, “The enemy of my enemy is my friend, so that makes Google my best friend.” It’s attributed to Marc Benioff, CEO of Salesforce.com. Basically, in a deal…

  • Yahoo Search Update: April 2008 ‘Tax’ Update

    At the Search Engine Roundtable, I reported about a Yahoo Search update that started this weekend. It appears that there are major shifts taking place in the way Yahoo Search ranks and indexes some sites. A WebmasterWorld thread has several SEOs and webmasters tracking the changes in details. We have…

  • Google Australia’s Director Has Six Birthdays?

    Google execs out of sight from The Australian reports that Google Australia’s Director, Mark Tucker, has six official birthdays. According the report, the Australian Securities and Investments Commission has six different recorded birthdays for Mr. Tucker. The birthdays include January 21, 1953; January 13, 1953; January 25, 1953; January 12,…

  • Secrets Of Paid Search Success From 1930s Direct Mail Wizards

    If you buy search ads to drive sales, you are a direct response advertiser. Welcome, today’s short column is for you. If you buy search to increase awareness of your brand, you’re a brand advertiser. Sorry, but this column is for the direct response gang, us red-headed step-kids of…

  • Pictures From SMX Munich ‘08

    Last week we kicked off our inaugural SMX Munich event, and by all accounts it was a big success. Attendee turnout exceeded expectations, and exhibitors reported robust (and well-qualified) traffic throughout both days in the exhibit hall (and, of course, the food was a highlight, with an absolutely mouthwatering spread…

Search News From Around The Web:

Applications & Portal Features

Business Issues

Local, Maps & Mobile

Link Building

Microhoo

Paid Search & Contextual

Searching

SEM Industry

SEO & SEM

Social Media

Video, Music & Image Search

Other Items

Recent Hot Items From Sphinn, Our Social News Sharing Site:

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by Jennifer Laycock

Yes, you read that right. Seventy-five years ago a team of brilliant marketing professionals offered up the type of advice you can use to get more out of your paid search campaigns. They may not have known sites like Google and Yahoo would pop up decades later, but the concepts and techniques they used and taught are timeless. Alan Rimm-Kaufman takes a look at this advice and how you can apply it in his Paid Search column at Search Engine Land today.

Some of you may recall my series of articles on How to Win Links and Influence People relied on the tenants from Dale Carnegie’s mega-best seller “How to Win Friends and Influence People” to teach the basics of link building and viral marketing. Alan has taken a similar approach by using the tactics from marketing books written in the 30’s by some of the top names in the direct marketing industry to teach the basics of paid search advertising campaigns.

Alan writes:

Claude Hopkins. Albert Lasker. John Caples. David Ogilvy. Leo Burnett. Maxwell Sackheim.

If you don’t know these names, you should.

[snip]

The early mail guys knew what mattered: tracking your results, knowing your profitability metrics, marketing to strong lists, testing different versions, writing compelling headlines, crafting copy which sells.

Alan then goes on to explain a concept called the “List-Offer-Package Rule.”

The List-Offer-Package Rule states that when you are trying to sell something remotely, the list (who you are communicating with) is more important than the offer (the details of what you are selling, the item, the pricing, the guarantee); and the list and the offer are more important than the package (how it looks, the copy, the artwork, color and typography).

He gives a great example of exactly how this works and does a nice job of giving some practical application for applying it to your paid search campaigns. If you’re tired of trying to sort through the oodles of new marketing books on the shelves at your local library, he also offers up a few links to classic marketing books that still apply to your campaigns today.

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Yahoo has announced the launch of their new crawler, Yahoo! Slurp 3.0. 3.0 is slowly being pushed out over the course of the “next several weeks,” including “some infrastructure updates,” Yahoo said. I suspect the recent changes we reported with the Yahoo Search Tax Day update is related to the “infrastructure updates.”

The new spider will contain the same user-agent and all robots.txt directives, but will be named “Slurp 3.0″ as opposed to “Slurp 2.0.” Yahoo notifies us to expect two changes:

Click to continue reading…

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Yahoo has announced the launch of their new crawler, Yahoo! Slurp 3.0. 3.0 is slowly being pushed out over the course of the “next several weeks,” including “some infrastructure updates,” Yahoo said. I suspect the recent changes we reported with the Yahoo Search Tax Day update is related to the “infrastructure updates.”

The new spider will contain the same user-agent and all robots.txt directives, but will be named “Slurp 3.0″ as opposed to “Slurp 2.0.” Yahoo notifies us to expect two changes:

Click to continue reading…

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Google has painted itself into a corner with its reliance on linking for its ranking algorithm. The lines between legitimate SEO, paid links, and Google bombs are becoming increasingly blurred.

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March 2008 Search Share

Last week, Hitwise
released the latest statistics for search engine share in
the United States for March 2008, showing Google at an all-time high while
Microsoft and Yahoo hit all-time lows.

Click to continue reading…

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March 2008 Search Share

Last week, Hitwise
released the latest statistics for search engine share in
the United States for March 2008, showing Google at an all-time high while
Microsoft and Yahoo hit all-time lows.

Click to continue reading…

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Locals Only - A Column From Search Engine Land

Having just wrapped up one of our most successful Yellow Pages Association annual conferences, one thing is clear: Our industry has been able to navigate all types of business climates and has evolved to meet current and future market needs. Recent data from the 2008 Yellow Pages Association Industry Usage Study, conducted by Knowledge Networks/Statistical Research, Inc. (KN/SRI), confirms this.

Click to continue reading…

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Locals Only - A Column From Search Engine Land

Having just wrapped up one of our most successful Yellow Pages Association annual conferences, one thing is clear: Our industry has been able to navigate all types of business climates and has evolved to meet current and future market needs. Recent data from the 2008 Yellow Pages Association Industry Usage Study, conducted by Knowledge Networks/Statistical Research, Inc. (KN/SRI), confirms this.

Click to continue reading…

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WebmasterWorld administrator tedster urges each and every webmaster to ensure that their 404 custom error page actually returns an appropriate 404 error code. He explains that he sees more 200 response codes than ever, lately, because custom 404 pages are often redirected using 302 to a page that then serves a 200 error.

What this means is that eventually all of these “bad” URLs pile up and you have a duplicate content issue on your hands.

The most vulnerable web servers to this type of activity is IIS/Microsoft. Ted explains that custom error messages are set up differently (versus Apache).

He explains what you should do if you use IIS:

For the IIS user, there is one other caution I should mention about 404 handling. If you are using .NET, then there are two levels of error handling: at the IIS level and at the .NET level. It is also common to find that only one of these two levels is set up correctly. So when you’re checking your site, try a bad url with a .asp (.aspx) extension, and also try a bad url with a .htm extension.

And yes, Apache may not be as vulnerable, but it still is, especially if it serves JSP pages with Tomcat.

With all that said, everyone should take a moment and check their server headers of their custom 404 page as directed by Tedster.

Forum discussion continues at WebmasterWorld.

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WebmasterWorld administrator tedster urges each and every webmaster to ensure that their 404 custom error page actually returns an appropriate 404 error code. He explains that he sees more 200 response codes than ever, lately, because custom 404 pages are often redirected using 302 to a page that then serves a 200 error.

What this means is that eventually all of these “bad” URLs pile up and you have a duplicate content issue on your hands.

The most vulnerable web servers to this type of activity is IIS/Microsoft. Ted explains that custom error messages are set up differently (versus Apache).

He explains what you should do if you use IIS:

For the IIS user, there is one other caution I should mention about 404 handling. If you are using .NET, then there are two levels of error handling: at the IIS level and at the .NET level. It is also common to find that only one of these two levels is set up correctly. So when you’re checking your site, try a bad url with a .asp (.aspx) extension, and also try a bad url with a .htm extension.

And yes, Apache may not be as vulnerable, but it still is, especially if it serves JSP pages with Tomcat.

With all that said, everyone should take a moment and check their server headers of their custom 404 page as directed by Tedster.

Forum discussion continues at WebmasterWorld.