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by Diane Aull

Often on the forums where I moderate, small business owners will ask how to get more traffic to their websites. On the surface, this might seem like a reasonable goal: after all, more traffic is better than less, right?

Well, not necessarily.

Unless those visitors are interested in what you have to offer, “more traffic” equates to nothing more than a waste of bandwidth. There’s no point in having thousands of visitors to your site if not one of them is interested in what you offer. Sure, you may get bragging rights in some quarters thanks to all that traffic, but you don’t make money from traffic alone.

The success of your business doesn’t depend on how many visitors your website gets — it depends on how many of those visitors you can turn into customers.

So how do you do “better”?

Make sure your site targets appropriate search phrases. This is one of the most important aspects of the site optimization process — and the part that most often trips up small business owners. It’s not about chasing the highest-traffic phrases. It’s not about tracking down the lowest-competition phrases. It’s about identifying the phrases that are commonly used by real searchers who are looking for what you offer.

Make sure your site design, architecture and on-page copy is laser-focused on your best prospects. Anyone who’s tried on one-size-fits-all pantyhose knows they don’t (fit all, that is). Human beings come in too many different shapes, heights and weights for any garment to comfortably fit everyone out there.

Don’t fall into the trap of thinking your site needs to be one-size-fits-all. We often get site owners on the forums who seem to believe their target customer is “everyone.” Nope, sorry. I don’t care what you have on offer, not everyone needs it, can afford it, or even wants it. When you try to appeal to everyone, you most often end up appealing to no one. Be honest about who your most likely customers are, and tailor your site to meet their needs, experience and interests.

Trust me on this: you’ll have much better results if you try to be the best thing for a focused group of people than if you try to be a generic “everything for everyone.”

Remove as many barriers to conversion as you can. My son loves to watch a Japanese TV show called Sasuke. (Here in the USA it’s called Ninja Warrior.) On each show, 100 contestants try to make their way through a series of insanely difficult obstacles spread over a four-part course. Over the past 10 years, nearly 2,000 contestants have made the attempt. Of them all, only two have managed to complete the entire course.

This makes for totally awesome TV, but it’s not such a good way to run a website. Confusing site navigation, cryptic icons, unnecessarily-long checkout processes, required registration before you even let visitors start the checkout process — just as on Ninja Warrior, every obstacle on your website will cause more and more people to drop out.

Realistically, which do you think is more likely to lead to maximum profit: featuring a minimalist, “artistic” design? Wringing as much personal information out of your visitors as possible? Or making your site as easy to use as possible? Hint: your website is not a Ninja Warrior course.

Don’t be afraid to ask for what you want. You wouldn’t believe how often site owners neglect this very simple step. They’ll tell you everything you ever wanted to know about their product or service, but when they get to the end of their story, they get shy about the “call to action.” Don’t make this mistake. Seriously, how are your visitors supposed to know what they’re supposed to do next if you don’t tell them?

If you want people to buy something, put your “add to cart” button front and center. If you want them to sign up for your newsletter, don’t be afraid to include a honkin’ obvious link inviting them to subscribe. Whatever you most want your visitors to do, just ask. Be clear without being obnoxious — and you may be surprised at how many people will do what you want.

Can less actually be more?

One of my SEO friends once shared with me a story of how they optimized a client site, and — because they did a better job of optimizing for focused search phrases instead of going after higher-traffic but poorly-targeted phrases — the site actually got less traffic after their optimization job than it did before. Unhappy site owner, right? Nope. Because they did a better job of optimizing for those focused search phrases and of making the site more attractive and easy to use — the business owner was making way more sales and profit than ever before. Even with less traffic.

Which made the business owner (and the SEO) pretty darned happy indeed. Sometimes less is more.

Learn something from this post?
Come and experience Search Engine Guide style teaching in person! Join us for our first ever Small Business Marketing Unleashed Conference in Houston, Texas on April 21st and 22nd.

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Below is what happened in search today, as reported on
Search Engine Land and from other
places across the web.

From Search Engine Land:


  • SES NY Day Two Live Coverage Recap

    The second day of SES NY is now complete. Here is the live blogging coverage I found throughout the day for the event. I’ll add any new coverage to tomorrow’s recap….

  • Search Biz: Alibaba Gains, Google Loses & Eric Schmidt Says Don’t Call Me Daddy Anymore

    China’s Alibaba.com, in which Yahoo is a significant minority shareholder, enjoyed a massive 340 percent gain in net profit tied to China’s fast-growing economy. As Google argued earlier, it appears that those doing business in Asia and China in particular are somewhat insulated from the United States’ economic woes….

  • Search Illustrated: Factors That Increase TrustRank

    Just like you choose to buy products from companies you trust, search engines factor in levels of trust when determining which websites to include in their search results. Whether it’s an issue of security, privacy, or just easily-accessible information, every little bit helps when it comes to the search…

  • Yahoo Expects To Double Cash Flow In Three Years & Reaffirms 2008 Outlook

    Yahoo announced at an investor presentation that they expect to double their operating cash flow in three years from $1.9 billion to $3.7 billion. Yahoo also took the opportunity to reaffirm their 2008 financial outlook. Yahoo said by 2010, they expect to earn $8.8 billion in revenue (excluding traffic acquisition…

  • Google’s CIO On The “Consumerization” Of The Enterprise

    The Wall Street Journal has an interview this morning with Google’s Chief Information Officer Douglas Merrill. He discusses the company’s attitude toward security and the freedom that Google permits its employees in terms of choosing software applications, phones, computer operating systems, and so on….

  • Google Maps Opens Up Editing To Everyone

    Last year in November Google opened up Maps to community editing, allowing people to move the pushpin markers to correct or improve the accuracy of business locations. John Hanke, Director of Maps & Earth, told us at the time that Google would move beyond just place markers and allow registered…

  • Life, Death, and Links

    Imagine for a moment that you need to find some information on the web, and it’s really important. You need to be able to trust what you find, and you need to have confidence that what you find is truly the best-of-class content you could find, or darn close….

Search News From Around The Web:

Applications & Portal Features

Business Issues

Local, Maps & Mobile

Paid Search & Contextual

Searching

SEM Industry

SEO & SEM

Social Media

Video, Music & Image Search

Other Items

Recent Hot Items From Sphinn, Our Social News Sharing Site:

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by Stoney deGeyter

Last February (2007), I had a diabolical plan to become a household name in the SEO community. Here I was, a guy who has been in SEO for almost ten years and remained a relative unknown. Sure, I made a few friends here and there and have been slowly building my reputation, but who would of thought 12 months ago that I would be able to snag an interview with one of the biggest names in the SEO. And that’s not me interviewing the big name, mind you… that’s the big name interviewing me!

(cue tongue in cheek here…) Here we are, nearly twelve months later and I can hardly believe that yes, ladies and gentlemen, I have become a “name”. Ok, so maybe I’m not Jennifer Laycock. Or Rand Fishkin. Or Jill Whalen. Or Aaron Wall. Or Andy Beal. Or Brian Clark. Or… OK, you get the point. I have not become that much of a household name, but still I bet many of you hadn’t heard of me 12 months ago!

So here, for your reading pleasure, is a historical record of one of the greatest, all time, 12-month-long link baiting campaigns:

Step 1: Throw the smackdown on an A-list SEO
February 21, 2007

I kicked things off with a bit of trash talk toward Rand Fishkin of SEOmoz. Rand had recently written a post that I disagreed with, providing the perfect opportunity that I needed to launch my evil campaign. While I couched my remarks with the obligatory words citing my respect and admiration for Rand, I didn’t hesitate to throw down the gauntlet. In my post he said that Rand’s post was “ignorant” and then called him out as being an “SEO elite out of touch with the business of SEO”.

It’s not surprising that this got picked up by a few people in the SEO community, especially those that knew I would be sharing the stage with Rand at a conference in Portland the very next month. The foundation had been laid and the expectation of a brawl was quickly growing.

Step 2: Wipe it up (a little)
February 28, 2007

In an attempt to keep the issue alive without looking like an @ss, I followed up on my post criticizing Rand by criticizing myself. But in order to do so without actually apologizing or appearing weak, I criticized myself from a third person perspective. Confused? Yeah, me too. But still, it was nothing short of brilliant. It caused people wonder (perhaps about my mental health and stability) and I’m sure it spread fear into Rand knowing he’d be sharing a stage with someone that was near to being committed.

Step 3: Play dumb
March 9, 2007

If you’re ever looking for someone completely and totally skilled at playing dumb, I’ms your man. Honed through eleven years of marriage and five kids, I have perfected the play dumb head tilt, voice grunt and the “I don’t know what you’re talking about” facial expression.

On stage with Rand, you’d never have guessed that I had insulted him just a month before. When asked by Rebecca at the pre-party if I had planned on making fun of her boss again, I was almost successful at convincing her that no such event ever happened. My powers of persuasion are so grand that Rebecca had broken down in tears apologizing for accusing him of such terrible things. (Rumor has it she ran back to her room and jumped on the Internet to find proof.) Rebecca, of course, denies these events to this day.

Step 4: Throw out some more smackdown
September 27, 2007

I then had a simplified version of Rand’s SEO quiz created and published online. This version, however, only asked one question: How often do you agree with Rand? Test takers were then scored depending on how they answered the question. This was fantastic tongue-in-cheek humor that rocket throughout the SEO community. Brilliant!

Step 5: Set a trap (anonymously)
September 25, 2007

Prepping for another mano y mano with Rand in Seattle (at the SEOmoz seminar), My team and I created a resume for The Venture Bros. Brock Sampson. The resume and cover letter were then forwarded to Rand asking, nay demanding, that they consider him for a job. The stage was being set for the ultimate link bait payoff to be revealed later.

Step 6: Spy and play nice
October 1, 2007

In Seattle, I played kissy-kissy with the whole SEOmoz team. Rebecca was so enamored with me that she actually invited me back to her pad, er, office to check her out, er, show me the inner workings of the SEOmoz team. I was also successful at cornering Rand and chatted him up; Rand being none-the-wiser to what would unfold later that evening.

Step 7: Reveal the prize
October 1, 2007 - evening

During the after-party, my team and I looked for the perfect opportunity to reveal to Rand and company their newest team member: a handcrafted action figure of Brock Sampson. Rebecca cried and begged for a job “with the geniuses at Pole Position Marketing” but I felt she was too needy and had to turn her down. She cried some more. Rand, of course had similar feelings and if Gillian wasn’t there to stop him he might have ridden back on the plane sitting on my lap!

Step 8: Wait (and wait and wait)
October 2-November 6, 2007

Any good link baiter must learn to bide their time. Especially when waiting an important part of the next phase of an evil baiting plan. I expected the awesomeness of the Brock Sampson campaign to go unrewarded. Sure, promises were made but we knew that sometimes people need a little incentive to follow through. Well that played right into my hands.

Step 9: Blackmail
November 7, 2007

Having expected a period of silence after Brock was presented to Rand and team, I had taken some incriminating photos of Brock Sampson long before his trip to Seattle. Of course, since Rand and his team have yet to fulfill every last detail of the ransom note, it is yet to be determined if those photos will be made public. But I must tell you, they are not the stuff that small children should see!

Step 10: Snag interview (and become household name)
November 14, 2007

Having no choice but to concede, or else risk major embarrassment, Rand puts together a spectacular, world-class interview that rocketed me into semi-stardom status.
With a little creativity, a lot of patience and some blackmail-ready photographs, one truly can work their way up the industry food chain. Oh, and a note to the SEOmoz team: I suggest you read the fine print in the blackmail letter. We’re still waiting for one final demand to be fulfilled. We still have those photos. Don’t make us do it!

Learn something from this post?
Come and experience Search Engine Guide style teaching in person! Join us for our first ever Small Business Marketing Unleashed Conference in Houston, Texas on April 21st and 22nd.

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by Stoney deGeyter

Last February (2007), I had a diabolical plan to become a household name in the SEO community. Here I was, a guy who has been in SEO for almost ten years and remained a relative unknown. Sure, I made a few friends here and there and have been slowly building my reputation, but who would of thought 12 months ago that I would be able to snag an interview with one of the biggest names in the SEO. And that’s not me interviewing the big name, mind you… that’s the big name interviewing me!

(cue tongue in cheek here…) Here we are, nearly twelve months later and I can hardly believe that yes, ladies and gentlemen, I have become a “name”. Ok, so maybe I’m not Jennifer Laycock. Or Rand Fishkin. Or Jill Whalen. Or Aaron Wall. Or Andy Beal. Or Brian Clark. Or… OK, you get the point. I have not become that much of a household name, but still I bet many of you hadn’t heard of me 12 months ago!

So here, for your reading pleasure, is a historical record of one of the greatest, all time, 12-month-long link baiting campaigns:

Step 1: Throw the smackdown on an A-list SEO
February 21, 2007

I kicked things off with a bit of trash talk toward Rand Fishkin of SEOmoz. Rand had recently written a post that I disagreed with, providing the perfect opportunity that I needed to launch my evil campaign. While I couched my remarks with the obligatory words citing my respect and admiration for Rand, I didn’t hesitate to throw down the gauntlet. In my post he said that Rand’s post was “ignorant” and then called him out as being an “SEO elite out of touch with the business of SEO”.

It’s not surprising that this got picked up by a few people in the SEO community, especially those that knew I would be sharing the stage with Rand at a conference in Portland the very next month. The foundation had been laid and the expectation of a brawl was quickly growing.

Step 2: Wipe it up (a little)
February 28, 2007

In an attempt to keep the issue alive without looking like an @ss, I followed up on my post criticizing Rand by criticizing myself. But in order to do so without actually apologizing or appearing weak, I criticized myself from a third person perspective. Confused? Yeah, me too. But still, it was nothing short of brilliant. It caused people wonder (perhaps about my mental health and stability) and I’m sure it spread fear into Rand knowing he’d be sharing a stage with someone that was near to being committed.

Step 3: Play dumb
March 9, 2007

If you’re ever looking for someone completely and totally skilled at playing dumb, I’ms your man. Honed through eleven years of marriage and five kids, I have perfected the play dumb head tilt, voice grunt and the “I don’t know what you’re talking about” facial expression.

On stage with Rand, you’d never have guessed that I had insulted him just a month before. When asked by Rebecca at the pre-party if I had planned on making fun of her boss again, I was almost successful at convincing her that no such event ever happened. My powers of persuasion are so grand that Rebecca had broken down in tears apologizing for accusing him of such terrible things. (Rumor has it she ran back to her room and jumped on the Internet to find proof.) Rebecca, of course, denies these events to this day.

Step 4: Throw out some more smackdown
September 27, 2007

I then had a simplified version of Rand’s SEO quiz created and published online. This version, however, only asked one question: How often do you agree with Rand? Test takers were then scored depending on how they answered the question. This was fantastic tongue-in-cheek humor that rocket throughout the SEO community. Brilliant!

Step 5: Set a trap (anonymously)
September 25, 2007

Prepping for another mano y mano with Rand in Seattle (at the SEOmoz seminar), My team and I created a resume for The Venture Bros. Brock Sampson. The resume and cover letter were then forwarded to Rand asking, nay demanding, that they consider him for a job. The stage was being set for the ultimate link bait payoff to be revealed later.

Step 6: Spy and play nice
October 1, 2007

In Seattle, I played kissy-kissy with the whole SEOmoz team. Rebecca was so enamored with me that she actually invited me back to her pad, er, office to check her out, er, show me the inner workings of the SEOmoz team. I was also successful at cornering Rand and chatted him up; Rand being none-the-wiser to what would unfold later that evening.

Step 7: Reveal the prize
October 1, 2007 - evening

During the after-party, my team and I looked for the perfect opportunity to reveal to Rand and company their newest team member: a handcrafted action figure of Brock Sampson. Rebecca cried and begged for a job “with the geniuses at Pole Position Marketing” but I felt she was too needy and had to turn her down. She cried some more. Rand, of course had similar feelings and if Gillian wasn’t there to stop him he might have ridden back on the plane sitting on my lap!

Step 8: Wait (and wait and wait)
October 2-November 6, 2007

Any good link baiter must learn to bide their time. Especially when waiting an important part of the next phase of an evil baiting plan. I expected the awesomeness of the Brock Sampson campaign to go unrewarded. Sure, promises were made but we knew that sometimes people need a little incentive to follow through. Well that played right into my hands.

Step 9: Blackmail
November 7, 2007

Having expected a period of silence after Brock was presented to Rand and team, I had taken some incriminating photos of Brock Sampson long before his trip to Seattle. Of course, since Rand and his team have yet to fulfill every last detail of the ransom note, it is yet to be determined if those photos will be made public. But I must tell you, they are not the stuff that small children should see!

Step 10: Snag interview (and become household name)
November 14, 2007

Having no choice but to concede, or else risk major embarrassment, Rand puts together a spectacular, world-class interview that rocketed me into semi-stardom status.
With a little creativity, a lot of patience and some blackmail-ready photographs, one truly can work their way up the industry food chain. Oh, and a note to the SEOmoz team: I suggest you read the fine print in the blackmail letter. We’re still waiting for one final demand to be fulfilled. We still have those photos. Don’t make us do it!

Learn something from this post?
Come and experience Search Engine Guide style teaching in person! Join us for our first ever Small Business Marketing Unleashed Conference in Houston, Texas on April 21st and 22nd.

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Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web.

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The second day of SES NY is now complete. Here is the live blogging coverage I found throughout the day for the event. I’ll add any new coverage to tomorrow’s recap.

Click to continue reading…

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The second day of SES NY is now complete. Here is the live blogging coverage I found throughout the day for the event. I’ll add any new coverage to tomorrow’s recap.

Click to continue reading…

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How can you build a web site from the ground up that pleases both crawler-based search engines and your visitors? Discover how “search engine friendly” design can tap into free traffic from search engines. This session is especially suited for beginners who need an overview of important design issues to keep in mind.

Moderator:

Mark Jackson, Search Engine Watch Expert and President and CEO, VIZION Interactive

Speakers:

Eric Papczun, Director of Natural Search, Performics
Matthew Bailey, President, SiteLogic
Craig Hordlow, Chief Search Strategist, Red Bricks Media

Contributed by Sheara Wilensky of Promediacorp.

———-

Mark Jackson:

Wanted to start of with a couple questions – how many people here would describe primary role as web designer? Marketing? Just SEO’s? I think we’ll have a good amount of information here to digest, as well as some entertainment value.

Here is Eric Papczun:

Eric:

How many people are new to SEO? OK, good, we have a little bit for everybody here. Let’s first understand the basics of search friendly design, which covers indexation, making the crawlers able to find the great relevant content you all have. Some of us forget sometimes that the job of crawlers is extremely difficult and we don’t make it easy sometimes. They have a one size fits all tool that needs to understand each website, but the reality is all websites are unique, life snowflakes.

So we will also talk about content and making it clear and organized so the engines understand it, as well as some of the friendlier design techniques.

The first things we want to do is get crawled and indexed. Think of each website as its own town. You want to make sure it’s all compliant and within code. So take a look at the Google webmaster guidelines which is a great place to start. Also if you are building a new site the best thing you can do is find a link to a site that has already been crawled and link it back to you. For the designers, I urge you to go out there and read about sitemaps and robot inclusion files and things related to that.

First I want to go back to the metaphor of a town. We want to make sure it’s easy for us to navigate and understand where things are, a good address system to follow, so we can find any geographical location within each town. So the big test is when you create a URL, is it unique, meaning there is no other page that has the same URL, and there is no page that shares two URLs. A lot of sites have this problem and make it difficult for the crawlers.

Parameters are variable, not constant. When you get domains that start passing dynamic variables through the URLs, there’s a chance the URLs would change depending on how you navigate to that page. If you are tracking visitors on your site, you don’t want to necessarily track it through the URLs because that could create problems. Also, no session IDs!

Flatten the folder structure. Most important directories and pages should be as close to the center as possible. Whatever the first or second layers, are easier for the search engine’s to find and rank for content. When you get 5, 6, 7, 8 directory levels down it gets harder for the search engine’s to find that content.

We also recommend – don’t let URLs die. If you do a redesign, instead do a 301 redirect which is a “change of address” form for the engines.

We also want crawlable navigation. The infrastructure – make it easy for folks to get from A to B, not just in one way, but let them have multiple paths. The better the navigation, the more success you will have with the crawlers. I love breadcrumb navigation. It makes it clear to humans and to engines where you’ve been.

We love global footers. We recommend you put your main sections of your site that are most important to you and to users.

Avoid basic mistakes like duplicate content, dead-end and orphan pages. Duplicate content is difficult for the search engines and your page can get dropped.

Build the most robust and comprehensive site map which is a wonderful way for content to be found. Read more about it online, I highly recommend it, if your infrastructure fails, at least they have a file they can go to that lists all the URLs.

Robot.txt – gives instructions to the search engines when they come to your site. They are rules saying what can and can’t be crawled.

One of the greatest things is that Google has provided us with a reporting dashboard to show how crawlers are seeing your site. If you haven’t done this I would strongly recommend doing so.

Content:

Let’s assume now we’ve done everything right. Now we want to make sure we are optimizing the good relevant context. Put your pages to the test – do I have clarity about what this page represents? Look at the title and meta data. If it doesn’t have a focus to you then it doesn’t have a focus to your reader.

Alignment: once you distill what that landing page represents, make sure you put that description in your title tag to show how your page is unique, then make sure the design is neat and consistent.

Make sure when you do your title and meta tags, that you not only think about ranking, but also when someone goes to a search engine results page, you want yours to stand out. Ask yourself how are you different from all these other listings that might show up for a keyword.

Tips:

I love flash, javascript and ajax, but we have to use these things judiciously. We love lakes and rivers, they are beautiful, but we don’t want to flood out city! Surround them with HTML.

Next up is Matt Bailey of Site Logic:

Search friendly design is one of the most critical parts of building a site and SEO. You can have the best staff of SEO, bit if ain’t crawlable it won’t matter! The first we look at is the architecture and the programming. You gotta fix the foundation before you fix the house.

It’s important to allow access to your site to EVERYBODY.

I wan tom talk about target,com who is being sued because they don’t have a good site for the blind!!!
1) lack of alt tags. That’s all! That’s the number one thing people are asking for!! And they won’t do it!!!
2) Image maps without alt texts
3) You need a mouse to navigate their site.

So this site is not only blocked to users, but to search engines too because search engines see the same as the blind!

Google wants your website in their database. The more info they have the better info they can present to users, who are their customers. So their guidelines tell you how to use it! So if you have an artist who is being difficult, tell their boss to make them read Google guidelines! Who is right?

Search for the web accessibility checklist by W3C and see how your website measures up. It’s almost point for point the same as the Google guidelines. Why? Because search engines can’t see, hear, click – they are the most disabled thing that will come to your website!!!

My definition of accessibility is that your site should be available to anyone, anywhere, anytime.

Target – the alt attribute is necessary because if you have info inside an image, the search engine won’t know what it is! Look at what’s contained in the image – the sales info! If you can’t see it you won’t know where to click to get the sale price! So Target has gone to extreme lengths to not let people use their website!

There are other sites that make a user select a country or a language on the home page in order to proceed on the site – from a drop down box – and that stops the search engines in their tracks!

Cluttered URLs – before you start an SEO campaign, look at the URL! My rule of thumb is if the URL is longer than the bar…you need to do something! Not only shorter, but use a favicon! It’s a great way to brand your website! It’s just a little graphic icon that appears next to the URL which makes it easy for branding and bookmarking! Do it.

Education on CSS –

I love it. Because it puts the emphasis on the content rather than the markup - all that geek stuff goes in an extra file. So now the search engines don’t have to parse through the code, they can just get the content.

Linearization – search engines read from left to right and tables go top to bottom so it’s a mess for the search engines. If you use a table-based layout you will get a chunky website in a mobile device. CSS is great b/c it’s cross platform.

Check out CNET – they have gone completely CSS – no smushed together table structure and the search engines are reading the content exactly as it appears on a page, and looks beautiful on a mobile device.

Validation – helps find mistakes, tags that are left opened etc. fix them and the rankings will go up by the search engines will read the site properly.

Architecture (breaks down navigation of gobreck.com)

How do I get where I want to go? Make sure the path of information is consistent for the search engine and the searcher. This site is a mess.

RapidCity South Dakota – they have a good navigation structure, breadcrumb navigation which lets us know where we are. We know where we are because the page is highlighted and there is an arrow. We can rely on the navigation structure which is crawlable and keyword rich so it’s great for users and search engines. Don’t ever ever change your navigation midway through the site, keep consistent throughout.

———

Next up is Craig Hordlow.

An intervention happened to me because I had been sending a lot of negative emails to the creative services team at my company telling them flash has no value at all. So I stand here now before you as a recovering flash hater. I was cured by learning about the workarounds! It’s all about exceptions.

Why did I end up in an intervention? There are two audiences on your website. Search engines and humans. But we also have 2 producers - the designer and the SEOs. You typically hear an SEO say don’t use flash and avoid it, and designers say use it, it’s cool.

Rich Intenet Applications (RIAs) are here to stay. You need to be prepared to deal with them. Last year Steve Jobs and Bill Gates were interviewed at a conference, and Bill Gates said about RIAs – “We’ll look back at this as one of the great periods of invention”. So SEOs can’t keep saying don’t use flash and emerging RIAs!

I spoke at an adobe conference about RIAs and SEOs. I reviewed techniques to accommodate rich internet applications. Here is one I came up with that I call my CSS Silver Bullet. Ironically the first time I implemented this was on Adobe’s website. If you look at the Creative Suite 3 homepage you will see tabs, navigation elements that if you were to click it would lead to a whole new page, but the URL doesn’t change. A first reaction by an SEO is – that’s bad, we need a unique URL on every page! Well, yes, but no. You can have a page that is largely in flash, but the flash needs to be embedded. The workaround is that there is a tab you can click that can have a degree of visibility that does not compete with flash, or the SEO content just unravels when that is clicked. All you need is one little tab to maintain the SEO integrity of a flash page. We are using JavaScript to toggle through that search engine friendly content. The content is typically kept in CSS. Unless the user hovers or clicks, the user does not see the content. So how is this CSS table thing useful? All you ask of the designer is to create one SEO tab!

So what is the objective? To let the RIA developer or designer have their freedom.

However, there are some considerations:

- Do not abuse this technique.
- Never make the trigger invisible
- Have integrity about the content you place in your tabbed area.

Developers are way ahead of the search engines’ ability to index this content. So it beckons the question – when the hell are the search engines going to catch up?

I think we need the text-based sites for another 5 years or more. Google will rely increasingly on its Google websmaster tools to handle issues in general. The engines will eventually (way in the future) rely on a hybrid model of personalization, click-metrics, RIA indexing, and text-base indexing.

Coverage was provided by Sheara Wilensky of Promedia Corp.

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Contextual Ads Track
Earning Money From Contextual Ads
This session looks at the way publishers can generate revenue by carrying contextual ads offered by major networks. Learn about some programs out there and tips on getting more from the ads you carry.
Moderator:

* Chris Boggs, Search Engine Watch Expert and Manager, Search Engine Optimization, eMergent

Speakers:

* Bryan Vu, Manager, AdSense Online Sales and Operations, Google
* Cynthia Tillo, Product Evangelist for Advertising Services, Adobe Systems
* Jennifer Slegg, Owner, JenSense.com
* David Singh, Head of Search Practice Area, Underscore Marketing

JenSense is up first.

What are the most common sites for monetization? COntent rich sites, blogs, business sites, UGC, social media sites, forums, password protected pages, and searches

How do you want to monetize? You need to balance user experience with monetization. If your goals are that you want repeat visitors, you need to make user experience the priority. If you just want to make money, your priority is monetization. It’s difficult to achieve both but it can be done.

When shouldn’t you monetize with contextual advertising?
If you’re a business selling products, why would you entice customers to click ads rather than buy from you? Similar, business sites that sell services have the same problem.
Any sites with content that is against AdSense polices: hacking, gambling, adult, designer imitations, weapons, etc.

Beyond AdSense text ads - there are more than just text ads: image ads, video ads, link ad units, CPA and referral ads, AdSense for search, and AdSense for Mobile.

Common AdSense problems and solutions:
- Section targeting - emphasize a section on your site and deemphasize navigation, for example
- Add meta tags - this can be helpful
- Proximity keywords
- Contact Google: use this as a last resort (only if you’re seeing golf ads on a site about knitting, for example)

Low CTR Rate - how can I ge a higher CTR rate?
- Get better positioning but consider user experience priority
- Change title colors - hyperlink blue and same as other outgoing links
- Borders vs. no borders: it actually works better sometimes.
- Image ads: especially on pages that are very text heavy.

AdSense Secrets
- Enable image ads on AdSense for an image-only secondary placement. Add a second ad unit that is image only - not many text ads on the page - different visual for people on the site.
- Also helps you take advantage of CPM ads.

Ensure that the ad unit with the highest CTR appears first in HTML code.
- This ad unit will generally have the highest earing ads.
- Use multiple channels to confirm highest
- Don’t confuse appearing first on the page with appearing first in HTML - look at your code
- In a case study, there was a 25% earnings increase

One ad unit a page can make more money than two or three combined
- More is not always better
- People end up clicking on the 2ndand 3rd ad units, it may mak less EPC than if they clicked on the first ad unit
- Longer pages are the exception
- Do A/B testing

Be aware that your filter list will cost you revenue
- Blocking ads will result in lower paying ads appearing, it will not free up ad space for more higher paying ads to appear
- Use the filter to block ads that are competitors, are grossly mistargeted, advertising something inappropriate for audience
- Case study: publishers with 150+ sites on filter list increased earnngs by 35% when he reduced the list to 14

Use your allowed sites with caution
- Will no longer show ads on cached pages
- Adding google.com and yahoo.com will not work
- IP addresses only for all cache IPs
- Only use in specific cases

Show AdSense on pages hidden behind a login: if you have a members only or premium content section, you can allow the media partner bot to view the content to display targeted ads.
- “Site Authentication”
- Fairly new feature

Using Ad links on your sites
- Navigation
- Footer

Carefully selected referral ads
- Must be extremely targeted
- Don’t simply select high $ CPA

Takeaways:
ALWAYS do A/B testing
Experiment with different placements, colors, sizes, styles
Consider impact of being too ad heavy
Look beyond traditional AdSense text ads and experiment with other formats

Next up is David Singh.

Brief history of agency side, how to make it better, and the future.

Brief history of agency side:
- Reach was ing and the age of arbitrage
- Search marketers drove contextual buys
- Search marketers applying same principles in a media buying environment

How to make it better
- No more silos!
- Communication/education
- Approach as media buying
- Agencies filter out poor sites and publishers filter out poor ads

The future?
- Behavioral and contextual merge
- More control on the agency side
- More control on the publisher side
- Users have a voice

David Ogilvy “I do not regard advertising as entertaiment or an art form but as a medium of information.” It’s all about relevant information. Better information is shared when agencies and networks come together and we have that information to give to consumers.

How did we get here? Back awhile ago, reach was king over quality and user experience. We didn’t have affective audience measurement and it was all about maximizing impressions.
Users rebelled: banner blindness. We couldn’t ignore the users but the users could ignore us. Contextual promised more.

What are the consequences? Rise of arbitrage. People would buy cheap clicks and send the users to a website that had nothing and force them to cick on an ad. It was traffic but bad traffic. It didn’t help that agencies used search tactics in contextual.
Fallout: less targeted ads and less targeted placements.
The bottom line is that advertisers view contextual ads as less effective.

How can we make it better?
- No more silos. We’re getting to a point where the user is going through many different applications from email to search to social media. They have different needs and wants. We need to understand that and what is really relevant for them.
- Communication: break down barriers, networks should take the lead, publishers and agencies should educate each other which improves the quality of placement
- Agencies need to take responsibility. We need to look at contextual as its own channel. A unique channel equals unique metrics. Some tactics don’t work the same way as for other sites.
- Utilize control mechanisms - utilize site filters and ad filters.

The future: convergence with behavioral and contextual. Google acquired DubleClick, Yahoo has RightMedia, Microsoft has aQuantive. With this, we can give them more quality ads. The upside? Quality = paying a premium for that click.

Agencies - quality control: no blind buys, better targeting and filtering features
Publishers - quality control: choose ads, give users a voice
Algorithmic maturity: know good from the bad, better ad matching to sites

Next up is Cynthia from Adobe. She talks about how to monetize your PDF documents.

Adobe realized that there are valuable PDF documents out there. When we publish the content online, they’re often doing it in PDF format.

A few months ago, Ads for Adobe PDF was launched. You can generate revenue for your PDF documents just as you can for your website. This was partnered with Yahoo. You can earh money and it’s contextual ads. The ads are also dynamic. It also supports a viral mode for distributing content.

Top 5 inspiring ideas to take advantage of the service:
5. Digital versions of articles
4. Newsletters
3. Ebooks
2. Digests and compilations
1. Archives

She ends with a quote: “As for editorial content,that’s just the stuff you separate the ads with” - Lord Thomson of Fleet

Brian Vu from Google is next: Earning money with AdSense

There’s an ecosystem and Google is still learning about it. He doesn’t support these books that want to advertise AdSense cash machines or AdSense domination tools.

The thing that’s tricky is maintaining the balance. Some things include the switch from the background of ads to be nonclickable to be clickable. That reduced the percentage of accidental clicks. Also MFA sites are problematic.

There’s a decision making hierarchy: There is no president of AdSense.

Transparency - publisher performance reports and ad review center for publishers, more blog updates

Expand the ecosystem: using DoubleClick, Feedburner, Video, Mobile, etc. - expand opportunities for publishers

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Search Biz - A Column From Search Engine Land
China’s Alibaba.com, in which Yahoo is a significant minority shareholder, enjoyed a massive 340 percent gain in net profit tied to China’s fast-growing economy. As Google argued earlier, it appears that those doing business in Asia and China in particular are somewhat insulated from the United States’ economic woes.

Click to continue reading…

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This is a sponsored session from Hitwise, who will provide information about their competitive intelligence tools. On a personal note, I REALLY wish that Hitwise would open up to agencies. We have clients that have licenses and have seen the great information their product provides. Bill actually answered this question during the QA, and said that this is the way they like to work with the agencies (through clients that buy seats and the agencies using them) because they have found it is “easier to work with agencies that way.” Thanks Bill! It used to be that the answer to this question was simply that they didn’t work with agencies, so this has changed somewhat over the past years and I think is a much better stance.

Bill Tancer leads off and welcomes people, and introduces Heather, also from Hitwise (sorry did not catch last name or the other speaker’s last name). She will talk about Paid and Organic website search term reports. You can compare volume of traffic by website, and by search terms. You can also compare paid and organic performance by search engine (SE).

To start off: looking at the upstream of traffic from search engines. If you do nothing else, make sure you are looking at share of traffic that is coming from search engines for you and competitors. She shows an example of a chart showing Target, Nordstrom, Wal-Mart, Macys, JC Penney. A good way to get a snapshot over time of how traffic from SE’s flows. Bill adds that this is an excellent tool for benchmarking purposes. Also you can see seasonality trends.

Understanding the volume of paid and org traffic for a specific website and search terms. uses an example from JC Penney, and that 10% of the volume from search is coming in from the branded term “JC Penney.” They can break this further down into 53% paid versus 47% organic. Pretty interesting list for JCP shows the top 21 terms are all somehow brand-inclusive including “jcp,” “penneys,” and other misspelling including a lot around “pennys.”

Monitor the change in the share of paid and organic referrals over time. They see again with JCP that the paid search drops after the holidays. This is a great way to see how seasonality affects the traffic of a competitor. You can then export the website’s share of upstream traffic from SE’s & paid and organic ratios.

You can also further analyze the paid and organic traffic by breaking it down to Google, Yahoo!, and MSN. The paid and org ratio changes by SE, obviously. This allows you to look and see what opportunities are there. How do generic terms pan out? This can also be evaluated by di