Feb 28
SearchCap: The Day In Search, February 28, 2008
in Search Engine Land
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Below is what happened in search today, as reported on
Search Engine Land and from other
places across the web.

From Search Engine Land:


  • SMX West Day Three Coverage
    SMX day three, the final day, is now complete. I am sitting in the airport for the next few hours, so I thought I push out this last recap. Here is all the coverage I found on day three:…

  • Google Webmaster Tools: Now On Your iGoogle Homepage
    Google’s Webmaster Central is giving you a new way to access the diagnostics and stats for your sites. Rather than log into your Webmaster Tools account, you can add the Webmaster Tools gadget to your iGoogle page and access information from there. You can choose what components to display on…

  • Local Business Listings: Dealing with Negative Reviews
    Last month, I wrote about Why Local Businesses Should Be Like the Jerk, which examined the basics associated with businesses being listed in local listing and results. Now I want to take a look at the logical next consideration: How can businesses respond when they receive less-than-favorable reviews?…

  • Google Sites Launches: Replaces Jotspot With Team Sharing Software
    Google launched Google Sites, basically a relaunch of Jotspot but with many more features. In short, this new software allows teams to share much like you could with Microsoft’s SharePoint. Google sites offers users five templates as TechCrunch explains:…

  • Google Health Formally Announced This Morning
    Google Health has been an open secret for more than a year. Last week the company announced a pilot program with the Cleveland Clinic as a prelude to a formal announcement of the service. That formal announcement came this morning at the Healthcare Information and Management Systems Society conference in…

  • Does Your Site Have Sex Appeal?
    The secret’s out: men and women are different—in person and online. Gender differences matter in web design, content, and marketing. It takes more than a girlish color scheme and soft focus photos of smiling children to draw women to your site and earn their loyalty. Color and design matter,…

  • Video Search Engine Optimization: Catering To The Masses
    Video is easier to digest than ever before. High speed wired and wi-fi services, iPhones and other video-enabled mobile devices are helping hungry users scarf down a smorgasbord of video treats. And publishers are going back to the kitchen to serve up more and more. So how do publishers…

  • Is Your Website Copy Crystal Clear?
    Pretend you don’t know anything about what your company offers and you stumbled onto it somehow. Can you tell immediately what it’s all about? Can the search engines? Do this exercise with each inner page of the site as well. Is what each page has to offer, truly crystal…

  • Sitemaps.org Update: You Can Now Store Your XML Sitemap Files Anywhere!
    The major search engines have announced an update to the sitemaps.org protocol which enables site owners to store their XML Sitemap files in any location — even on a different domain than the one referenced in the Sitemap. This will be a welcome change for those who manage multiple domains…

Search News From Around The Web:

Applications & Portal Features

Business Issues

Local, Maps & Mobile

Link Building

Microhoo

Paid Search & Contextual

Searching

SEM Industry

SEO & SEM

Social Media

Video, Music & Image Search

Other Items

Recent Hot Items From Sphinn, Our Social News Sharing Site:

Feb 28
Sam’s Club Wants to Be Your Search Engine Optimization Company - Should You Let It?
in Search Engine Guide
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If the buzz is to be believed, Sam’s Club is now a search engine optimization company that is targeting the local search market aggressively. The fact is, this isn’t something new; it’s just recently come to the forefront. Sam’s Club has partnered with a company called Innuity to offer a program that is primarily targeted at small businesses looking to get noticed in the local search results.

Many people are screaming that this is a “worthless” service - but I disagree. It’s not worthless, but it also isn’t close to the service a comprehensive search engine optimization company can offer. Let’s take a closer look - with the caveat that I am assuming that the service listed on the Innuity page for LeadConnect is the same service being offered through Sam’s Club (also called LeadConnect).

What They’re Offering

For $25 a month for Sam’s Club members (and $39.95 a month for non-members), you can sign up for the LeadConnect service from Innuity. You’ll get access to a dashboard that you can update with all of the necessary details about your business - name, address, phone number, types of products you offer, and so on. Once you’ve completed your dashboard, Innuity will submit your site to various local search engines such as Yahoo! Local, YellowPages, Pricegrabber, Google Local, and more. Then, if you update your dashboard at any time, Innuity will update your information at all of those local search sites, just like any search engine optimization company being paid a retainer fee might.

Innuity also claims on its website that this program includes having them submit your website to the major search engines (not to be confused with the local ones). This part is largely window dressing, as any good search engine optimization company knows. The major engines (Google, Yahoo, MSN, etc.) all find sites on their own, and “submitting” sites won’t do anything to influence rankings.

My Opinion

If you don’t have the time to do it manually and you don’t have the budget to hire a search engine optimization company, paying $25 a month for a company to handle the submission to the local search sites isn’t a terrible deal. The ongoing fee also makes sense if your business changes frequently, as again it will save you time from needing to update your listing on each local search engine each time you make a change.

The big question is what happens when you disengage from the service. Will your results remain on the local sites after you stop paying the monthly fee? Or will they be dropped the day you stop paying? In my opinion, it would be somewhat unethical for them to actively remove you from local search sites if you disengage, and I’m betting that they don’t. I tried to reach them directly to ask but was unsuccessful (well, I called twice and was put on hold for an inordinate time in each instance without ever reaching a human being - you can draw your own conclusions from that).

Why This Is Good for the SEO Industry

Having a large, recognizable chain like Sam’s Club acting as a “search engine optimization company” and offering this type of service has several benefits for the SEO industry. People in the SEO industry often forget that most people do not even know what SEO is, so this initiative is bringing awareness of the industry as a whole, even if it is focused on local search.

Additionally, the Sam’s Club name gives SEO a bit of respectability. Search engine optimization has long been considered some voodoo science or, at best, a fringe discipline - but with this offering by a household name, it’s now something that the average person might want to investigate. This may help the mainstream accept the idea of hiring a search engine optimization company in general.

Why This Could Be Problematic for the SEO Industry

The problem with this offering is that it is rather limited in scope, focused only on local search initiatives for local businesses. Because it is more common for people to use the general search engines over the local search engines, this may not bring in a large volume of new business. Yet at the same time, it is advertised in such a way as to seem to the average person as full-service search engine optimization. Nothing in the description online or in any of the literature I’ve gotten my hands on indicates that Innuity is letting people know that local search is just a part of a larger, more disciplined approach that another search engine optimization company might provide.

As a result, businesses that use LeadConnect rather than a search engine optimization company may find the results are not what they were hoping for. And they then may dismiss SEO in general because they don’t understand that the LeadConnect service is limited. Local search is important, but there are many other ways to target a local market online that this service is not tapping into.

In addition, to see really great results from a local search initiative, your business must appear in the top few results in the local search engine - because those are the ones that will also appear on the main search results page. Any result beyond the top several will be more difficult for the average searcher to come by, whereas a first or second-page result on a main engine, which a full-service search engine optimization company might be able to garner, can be of great benefit to increasing exposure.

Conclusion

What Sam’s Club is offering cannot directly compete with the services provided by a search engine optimization company - and it’s not supposed to. This program is reasonable for a company with a small budget looking to boost its local exposure. Plus, it can bring the SEO concept to the masses. Unfortunately, it could also give people a false sense of what SEO is and what it can do for them.  And it remains to be seen if people really want to buy an SEO package from the same vendor that sells them giant jars of mayo and bulk toilet paper.

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